Effective October 1, 2010, all acute, chronic, and long term care hospitals in Massachusetts are required to establish a Patient and Family Advisory Council (PFAC). The purpose of these Councils is for patient and family members to advise the hospital on matters including, but not limited to, patient and provider relationships, institutional review boards, quality improvement initiatives, and patient education on safety and quality matters to the extent allowed by state and federal law.
Patient and Family Advisory Councils serve as the "patient voice" and the institutional infrastructure for including the patient and family member perspective in hospital organizational decision-making. Councils are typically comprised of patients, family members, executive leadership, and staff, working in partnership to assure the delivery of the highest standard of comprehensive and compassionate care is delivered at each hospital. All acute, chronic, and long term care hospitals are required to have a written plan by September 30, 2009 for the establishment of a Patient and Family Advisory Council (PFAC) by October 1, 2010. Information about programs supporting hospitals to meet these requirements is available here. |